Course Details
With our Customer Support course, your participants will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.
What you’ll learn?
Module One: Getting Started
Module Two: What Is Customer Service?
Module Three: Challenges
Module Four: Email
Module Five: SMS
Module Six: Webchat
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Module Seven: Multi-Channel Apps
Module Eight: Support Ticket Apps
Module Nine: Documentation
Module Ten: Feedback
Module Eleven: Be Proactive
Module Twelve: Wrapping Up
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