• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: Why Supply Chain Management?

• Customer Satisfaction
• Improving Performance
• Lowering Costs
• Product Development
• Case Study
• Module Two: Review Questions

Module Three: Key Terms (I)

• Procurement
• Upstream and Downstream
• Raw Material
• Forecasting
• Carrying Cost
• Case Study
• Module Three: Review Questions

Module Four: Key Terms (II)

• Inventory
• Order Generation
• Order Taking
• Order Fulfillment
• Returns Management
• Case Study
• Module Four: Review Questions

Module Five: Three Levels of Supply Chain Management

• Strategic level
• Tactical level
• Operational Level
• Bullwhip Effect
• Case Study
• Module Five: Review Questions

Module Six: Five Stages of Supply Chain Management

• Plan
• Source
• Make
• Deliver
• Return
• Case Study
• Module Six: Review Questions

• The Product Flow
• The Information Flow
• The Finances Flow
• Data Warehouses
• Case Study
• Module Seven: Review Questions

Module Eight: Inventory Management

• Levels of Inventory
• Just-In-Time Inventory
• Keeping Accurate Records
• Inventory Calculator
• Case Study
• Module Eight: Review Questions

Module Nine: Supply Chain Groups

• The Suppliers
• The Producers
• The Customers
• The Customer”s Customer”s
• Case Study
• Module Nine: Review Questions

Module Ten: Tracking and Monitoring

• Dashboard
• RFID”s
• Alert Generation
• Stock Keeping Unit (SKU)
• Case Study
• Module Ten: Review Questions

Module Eleven: Supply Chain Event Management

• Inventory Alerts
• Supplier Alerts
• Bottlenecking
• Being Proactive
• Case Study
• Module Eleven: Review Questions

Module Twelve: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations