Course Details
Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill set at a high level.
What you’ll learn?
Module One: Getting Started
Module Two: The Basics (I)
Module Three: The Basics (II)
Module Four: Phone Etiquette
Module Five: Tools
Module Six: Speaking Like a Star
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Module Seven: Types of Questions
Module Eight: Benchmarking
Module Nine: Goal Setting
Module Ten: Key Steps
Module Eleven: Closing
Module Twelve: Wrapping Up
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