Our Course Diversity course will help participants understand what diversity is, and how they can create a more diverse environment. They will be instructed on how to use active listening and employ effective questioning techniques. By learning the right complaint resolution skills and choosing the right course of action communication throughout your business will be strengthened.
What you’ll learn?
|Module One: Getting Started
Module Two: Understanding Diversity
Module Three: Understanding Stereotypes
Module Four: Breaking Down the Barriers
Module Five: Verbal Communication Skills
Module Six: Non-Verbal Communication Skills
|Module Seven: Being Proactive
Module Eight: Coping with Discrimination
Module Nine: Dealing with Diversity Complaints as a Person
Module Ten: Dealing with Diversity Complaints as a Manager
Module Eleven: Dealing with Diversity Complaints as an Organization
Module Twelve: Wrapping Up